We have put the following measures in place to ensure we are GDPR compliant.This privacy notice provides you with details of how we collect and process your personal data through your use of our site Our commitment to privacy
Your privacy is important to us. Zenses Holistic Therapies will ask you for personal information so we can provide the services requested. We take the privacy of your personal information seriously and to better protect your privacy we provide this notice explaining our practices about the way your information is collected and used. We have strict security procedures in place covering the storage and disclosure of your personal information in order to prevent unauthorised access and to comply with the Data Protection Act 1998.
The information we collect and how it is used:
When you make an enquiry through our website or by telephone, we will require certain information such as your name, address, postcode, telephone number and e-mail address for administration purposes. This will be used to provide you with information regarding your enquiry. If you book with us, this information will also be passed on to the practitioner who is fulfilling your booking.
For statistical purposes, we will gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, browser type, internet service provider (ISP), operating system, etc. This information is only used internally, and is not distributed or sold to a third party. We use this information, which does not identify individual users, to analyse trends, to administer the website and to gather demographic information about our user base as a whole.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Client Consultation Forms:
When you complete an online consultation form, this is on a secure third party website, password protected, which is then printed off prior to your session with your therapist. You will be asked to acknowledge your form and sign it in the presence of your therapist, to consent that the information provided is correct. This information is then used to process your bespoke package with your therapist. This information provided on your consultation form is not shared with any other third party for marketing purposes.
We would like to use your contact information to keep you informed of Zenses Holistic Therapies news and offers. This will only be sent through to you if only you have opted in to be subscribed to our newsletter. We do not sell or share your personal information with third parties. You can unsubscribe at any time via phone, email or our website.
Please sign me up to receive details about future oﬀers and news from firstname.lastname@example.org
Online payments are processed by Stripe or Paypal. All payment information will be taken through these payment processors. We are not exposed to and do not store any of your financial information.
Payments made over the phone:
If you make a payment over the phone, we will ask you for your credit or debit card details for the purpose of processing the immediate transaction only. We do not store any of your financial details unless you request us too for future transactions.
How long we keep your data:
We are required under UK tax law to keep your basic personal data (including Contact, Identity, Financial and Transaction Data) for a minimum of 6 years after which time it will be destroyed. It is also a requirement of my current insurers to keep your full consultation form for a period of 7 years after which is will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
What are your rights:
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. email@example.com
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing firstname.lastname@example.org
GDPR Data Flow
DESCRIPTION: Website Mailing List
DATA TYPE: Identity Data: First Name Contact Data: Email address
DATA REASON: Newsletter – to inform of events, marketing
DATA ACCESS: Tania Meacher
DATA STORAGE: Password protected computer
DATA SECURITY: Password
DATA RETENTION: Until you unsubscribe or when they become lapsed
DESCRIPTION: Client Consultation Forms
DATA TYPE: Identity Data: First Name, Surname, D.O.B Contact Data: Email address, Home Address Health Data: consultation form
DATA REASONS: Consultations to enable an informed treatment to be given
DATA ACCESS: Tania Meacher
DATA STORAGE: Hard copy – locked filing cabinet at the clinic
DATA SECURITY: Locked Filing Cabinet
DATA RETENTION: 7 years after their last treatment for Medical Malpractice
DATA TYPE: Identity Data: First Name, Surname Contact Data: Email address
DATA REASON: Email contact between client and Zenses Holistic Therapies
DATA ACCESS: Tania Meacher
DATA STORAGE: Computer
DATA SECURITY: Password protected
DATA RETENTION: Until the email has been dealt with and will no longer be required